Thanks for raising this. We’ve updated our Terms of Service to clarify that RuneSwap maintains at least 50% of its stated reserves as liquidity, while any additional liquidity may be provided by our swap providers. The details are available in our updated Terms of Service and Letter of...
Thanks for asking. RuneSwap works with multiple liquidity providers. The reserve figure shown on our website represents liquidity available through those providers; it does not mean that RuneSwap holds the full amount in a single wallet under its direct custody. Availability can vary by asset...
Hi, we have no swap records, screenshots, or conversation history for this alleged transaction because, according to our records, the swap never took place. The claims in the post are therefore unsubstantiated.
For context, we had decided not to renew our partnership with Mav. We can’t speak to...
Hi, thanks for responding. We’d like to help you investigate.
We dispute the claim that RuneSwap operated the account involved or caused the reported loss. We can provide records about our ownership and operation of RuneSwap, as well as information showing that refund-runeswap.io is not our...
We dispute the claims in this post. The screenshots do not establish that RuneSwap operated the account or caused the reported loss, and we are not affiliated with the domain refund-runeswap.io. We’ve preserved the relevant material and are seeking legal advice. Please contact us through...