Solved CCE Cash Has Frozen My ETH Despite Providing AML Documentation and Proof of Payment

M

mBTC

Hi,

I’m writing regarding an issue with CCE Cash, which has frozen my funds associated with order XXXX-XXX-XXX7. The funds, totaling X.7 ETH, were withheld because they were allegedly flagged as presenting a high AML risk.

CCE Cash asked me to contact them by email, so I explained that I am a freelancer and that the funds were received as payment for services I provided. They requested confirmation that I controlled the wallet address from which the funds were sent, as well as details about the services. I provided all the requested information, along with an AML report indicating that the funds had no identifiable illegal origin.

They subsequently requested additional documentation, including my correspondence with the client. I provided the relevant messages, which clearly showed our discussions, the services involved, and the payment.

Despite providing all of this information, CCE Cash continues to hold my funds and has refused to issue a refund. I have not been involved in any illegal activity, and I do not understand why these funds are being treated as having an illicit origin.

I am simply requesting the return of my funds and a clear explanation for the continued hold.
 
Valid Valid order ID
mBTC said:
Hi,

I’m writing regarding an issue with CCE Cash, which has frozen my funds associated with order XXXX-XXX-XXX7. The funds, totaling X.7 ETH, were withheld because they were allegedly flagged as presenting a high AML risk.

CCE Cash asked me to contact them by email, so I explained that I am a freelancer and that the funds were received as payment for services I provided. They requested confirmation that I controlled the wallet address from which the funds were sent, as well as details about the services. I provided all the requested information, along with an AML report indicating that the funds had no identifiable illegal origin.

They subsequently requested additional documentation, including my correspondence with the client. I provided the relevant messages, which clearly showed our discussions, the services involved, and the payment.

Despite providing all of this information, CCE Cash continues to hold my funds and has refused to issue a refund. I have not been involved in any illegal activity, and I do not understand why these funds are being treated as having an illicit origin.

I am simply requesting the return of my funds and a clear explanation for the continued hold.
Click to expand...
Hello, a representative of CCE Cash commented on your review on KYCnot, stating that you had received a refund. Is that correct?
 
Valid Valid order ID
U0BQYJ.png


The order page shows that the order has been refunded, and we can confirm that the funds have been returned.

I will change the thread title to “Solved.” If there are any further issues, @mBTC can still comment.

Thank you.
 
Valid Valid order ID
You must log in or register to reply here.