KYC/AML Requests Unjustified Retention of 18+ ETH by N.Exchange via Exodus Integration

[TrêvoidTrêvoid is verified member.]

User GlebG (OP) on bitcointalk reporting a dispute involving N.exchange , which is currently holding over 18 ETH ($40,000) of his funds. These assets were sent via the Exodus wallet’s integrated swap feature on April 8, 2026. Despite his immediate compliance with exhaustive KYC/AML requests and proof-of-funds verification, the exchange has refused to process the transaction or provide a timeline for the release of his assets.

• Initial Action: Executed a swap of 18+ ETH through the Exodus built-in tool.
• The Conflict: The incoming transaction to his wallet was canceled, and the funds remained trapped with N.exchange.
• Exodus Stance: Exodus support has disclaimed all responsibility, directing me to resolve the issue directly with their third-party provider, N.exchange.
• Current Status: N.exchange has entered a state of "perpetual review." Despite submitting all requested mining documentation and providing proof of wallet access within 20 minutes of their request, they continue to send automated, non-committal replies.

• Regulatory Status: While claiming UK registration, the entity is not listed in the Financial Conduct Authority (FCA) Financial Services Register.
• Operational History: Online reputation research indicates a recurring pattern of similar complaints, with some users reporting asset freezes lasting up to a year.
• Communication: User GlebG (OP) have sent over 40 inquiries. The support team refuses to clarify the legal jurisdiction governing the hold, the specific risk indicators triggered, or the expected resolution date.

I am a legitimate miner. I have maintained clear records of my operations, including pool payouts and personal wallet management. My goal is to resolve this through transparency; however, N.exchange’s refusal to engage in meaningful communication or provide a concrete timeline suggests an intentional, bad-faith delay tactic rather than a standard compliance procedure.

Note to the community from Trêvoid: Use caution when utilizing "integrated" swap providers within wallets like Exodus. You are often dealing with third-party entities that may not be subject to the same regulatory oversight or transparency as the wallet provider itself.

I will provide further updates as this situation develops.

Best regards,
— Trêvoid